FAQ

All You Wanted to Know And More

Get to know us better and read Chloe's answer to our infrequently asked questions here.

How do I buy your amazing products?

Find out how much you could save by switching to cloth nappies from disposable nappies here.

Find out how many cloth nappies you will need with our handy calculator here.

Use our cloth nappy questionnaire to find out which of our products will suit you and your baby

Bells Bumz products are available to buy from the Bells Bumz Family Stockists. I do not sell direct with the exception of our bundles and kits. The full list of Bells Bumz Family Stockists is available here.

If you wanted a trial kit with a full money back 30 day guarantee or a true newborn to potty swap kit have a read here.

Where can I find a full list of the products you sell?

If you wanted a trial kit with a full money back 30 day guarantee or a true newborn to potty swap kit have a read here.

There is a quick guide to the Bells Bumz Range here.

Our bundles and trial kits are available here.

Find out how many cloth nappies you will need with our handy calculator here.

Use our cloth nappy questionnaire to find out which of our products will suit you and your baby

Use the "Bells Bumz Range" option from the menu to explore our range.

The Bells Bumz Range includes Newborn, Birth to Potty size and Junior size cloth nappies and accessories.

Variety is the spice of life so we have something for everyone. From newborn / size one Pocket Nappies, birth to potty and junior pocket nappies through to birth to potty and junior fitted nappies.

We have a range of All in one nappies and All in two nappies, including our premium Reusabelles range and our innovative Z system which is a true all in two using our Z wrap and Junior size Z wrap+. For people who prefer to use flat terry nappies we have our Bamboo Flats and double hemp boosters that have a stay dry coffee fibre fleece lining. You can also find a wide variety of inserts to allow you to fully customise the absorbency of your cloth nappies and a range of accessories such as reusable cloth wipes, wet bags, pods and nappy pails.

I have heard I can buy matching clothes, where can I buy all the matchy matchy items?

Bells Bumz has partnered with a select number of work from home mum's who handmake clothes and accessories. Details can be found here.

I have heard your nappies are made in China, how do I find out whether they are ethically made?

Yes our nappies are manufactured at a factory in China, find out more information about the production of our products here.

As your nappies are made in China, how do you try to reduce your carbon footprint?

Where possible I have my products shipped via train as this will reduce the amount of emissions then using full air fair. I felt why try to manufacture an eco friendly product and then contribute to emissions by transporting via air constantly. So I choose other options where possible to keep this to a minimum. I want to try and retain this beautiful world for my son and hopefully for his very own family some day.

As another way to offset our carbon footprint and help our planet and its people Bells Bumz is committed to making laundry not landfill. Bells Bumz offers to reuse, repair and recycle any unwanted/unused cloth nappies and accessories regardless of brand or condition, please contact us at info@bellsbumz.co.uk to arrange donation of these, nappies from other brands that are able to be repaired and reused will be donated to good causes such as cloth nappy libraries, where nappies regardless of the brand are unable to be repaired and reused they will be recycled to raise money for cloth nappy libraries and other good causes through being turned into cloth nappy keyrings, bunting or other small products.

You will also find zero packaging for my nappies. This not only adds to waste but also cost so I deemed it unnecessary. We only offer virtual care cards which are available here.

I want to make sure the products I buy for my baby are safe, are your products tested and insured?

Yes! Absolutely, I wanted to make sure the products I made were safe and met the standards I would want for Zachary. All products have had full independent UK safety tests on the materials used and I have full product and public liability insurance. Further details of the safety testing and insurance can be found here.

Is there a face behind the brand?

Yes! Bells Bumz is owned by a mum in Leicester, find out more about us here.

Reusabelles products have also been designed by a mum and her family in Yorkshire, learn about them here.

Your nappies are so affordable, do they come with a warranty?

Yes! You can find full details of the Family Lifetime warranty here.

**All seconds items are offered either as a Random Act of Kindness to a person in need or donated to cloth nappy libraries throughout the UK. All used but useable items returned under warranty are donated to cloth nappy libraries throughout the UK. Any items returned but not useable will be donated to be recycled in other ways, such as for charities to use for fundraising by turning into bunting. cloth nappy keyrings or other items**

What are your washing recommendations

For detailed wash routine and washing help and advice we recommend www.clothnappynerds.com who also provide advice and guidance for how to sanitise pre-loved cloth nappies and nappies with ammonia build-up. However, please note that pre-loved nappies are not covered by our warranty and any bleach use on our nappies where they are new to you would void the warranty which is why we support their washing advice so that you will not need to use bleach on your nappies when you have a good washing routine.

We have a wash routine questionnaire to help you achieve clean cloth nappies simply click here!

• All Nappies and wraps including inserts/ boosters (anything used as a nappy) must have an initial pre-wash followed by a full wash.

• For a "pre-wash" we recommend a heated 40 or 60 degree short 45 min - 1 hour wash with half a dose of detergent. For nappies that are on baby for 5 hours or more, such as overnight, we recommend this is a 60 degree wash and this includes both the absorbent part and water resistant part or wrap. We recommend using the highest spin speed available when using a front loader washing machine.

• For the "Full Wash" also known as the main wash we recommend you wash on a 40 degree (maximum 60 degree) cycle with full dose of detergent. A full dose is in accordance with the dosage instructions for your detergent and will vary depending on drum size and water hardness, always refer to the "heavily soiled" dosage for nappies. We recommend if you are only doing your full wash every 3 or 4 days or if you are using non-bio detergent that you always wash at 60 degrees. We recommend that you make sure your washing machine is loosely full for your main wash (closed fist at the top) and use your longest cotton cycle (not eco). We recommend using the highest spin speed available when using a front loader washing machine.

• Use liquid or powder detergent, do not use ecover or similar detergents with low surfactants and high levels of soap.

• Tumble on low if needed but do not tumble anything with PUL (waterproof layer)

• Keep away from direct heat sources such as radiators

• Avoid nappy creams except those approved for cloth.

• Fabric softener should never be used.

• Using bleach will void the warranty.

Please note whilst we have tested the coffee fibre microfleece to be colourfast we advise these items are washed separately for the first few washes to avoid colour run.

You can find our virtual care card and simple wash routine here.

What is your return policy?

Please contact your stockist to discuss returns or queries under the warranty.

If you wanted a trial kit with a full money back 30 day guarantee or a true newborn to potty swap kit have a read here.

If you want to know the return policy for the bundles and kits purchased direct have a read here.

** All returned items from either kit will be donated free of charge to nappy libraries throughout the UK. All seconds items are offered either as a Random Act of Kindness to a person in need or donated to cloth nappy libraries throughout the UK. All used but useable items returned under warranty are donated to cloth nappy libraries throughout the UK. Any items returned but not useable will be donated to be recycled in other ways, such as for charities to use for fundraising by turning into bunting. cloth nappy keyrings or other items**

I would love support around using cloth nappies

We know that a website can not provide all the information and support you need. Please come and join us over in the Bells Bumz Parenting and Cloth Nappy Chat Facebook Group